FAQ

Do you have any questions or need help with any HelloBody products? You can find the answers to many of these questions in our FAQs.

• General & Skincare

  • Are your products suitable for all skin types?
  • Are your products suitable for everyone?
  • Are your products comedogenic?
  More Questions

• Ingredients

  • Do you use natural ingredients in your products?
  • How do you calculate the natural content of a formula?
  • Why aren’t all your products 100% natural?
  More Questions

• Vegan & Cruelty-Free

  • Are your products tested on animals?
  • Are your products vegan?
  • Why aren’t all your products 100% natural?

• Skin Compatibility

  • I have a skin condition. Can I still use your products?
  • A product causes a reaction on my skin. What should I do?
  • Which perfume do you use in your formulas?

• Orders

  • How can I place an order?
  • What are the advantages of creating a user account?
  • How do I use a promotional code?

• Shipping

  • How do I track my order?
  • How much will my items cost to ship? How long will they take to arrive?
  • My shipping address is too long, what should I do?
  More Questions

• My account

  • How do I create an account?
  • Why do I need an account?
  • Why can’t I log into my account?
  • Help, I forgot my password!

• Return process

  • Information about the right of withdrawal
  • Returns after withdrawal and in the case of complaints
  • How to return a package?

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